All ages. Under 18s must be accompanied with an adult (18+).
No under 18s will be admitted if unaccompanied by a responsible adult and no more than four under 18s for every one adult 25+.
We operate a strict Challenge 25 policy at the bar areas. The details of the only acceptable forms of identification are available here.
Proof of age may be requested for free under 5s and children’s tickets.
If you require a personal assistant to accompany you to the event, please purchase an entry ticket for yourself first. When done, please email customerservices@gigantic.com
Please include the order reference number of your entry ticket or attach your booking confirmation, provide your name and one of the below forms of evidence:
To purchase a ticket for the accessible viewing platform for you and receive a free ticket for your personal assistant, please email customerservices@gigantic.com
Please include your name and one of the below forms of evidence:
Parking is in the field adjacent to the event arena, with ample parking for blue badge holders closer to the event site. Please note parking must be booked in advance.
One voucher per car.
Overnight parking is not permitted.
If you’re purchasing a weekend festival ticket and wish to park your car both days, please book one Saturday parking voucher and one Sunday parking voucher.
Yes. Blue badge parking is free of charge, but you must book a voucher in advance to reserve a space.
Blue badge must be displayed on arrival.
There is no re-entry to the site once you have entered the event.
Please make sure you have everything you need with you. If you need to re-enter the event for exceptional circumstances, please contact info@partyatthepalace.co.uk.
Yes, you may bring your own picnic to the event - guidelines will be published soon. Please do not bring tables but it is fine to bring blankets and folding chairs (only allowed in marked zones).
You are allowed to bring in non-alcoholic drinks in a sealed bottle up to 500ml.
Strictly no glass bottles, no glassware and no alcohol.
Please don’t bring a bag unless it is absolutely essential. Those who need to bring bags will be separated into bag search lanes and may be delayed entry as a result of these.
Please note that there are no storage lockers available at the event.
No, strictly no pets anywhere on site.
The event organisers reserve the right to refuse admission to ticket holders who arrive at the event drunk or who are behaving in an antisocial manner.
Anyone found with flares, smoke devices, fireworks or pyrotechnics will be handed over to Police Scotland.
Let's Rock / Party At The Palace operates a zero tolerance drugs policy. Illegal drugs and herbal/legal highs are not permitted. Anyone found with illegal drugs will be refused entry to the festival and will be handed over to Police Scotland.
No tents, pop-up tents or gazebos of any kind.
No professional camera/video/audio equipment with removable lenses.
No drones.
Strictly no glass anywhere on site.
Strictly no BBQs anywhere on site.
By purchasing a ticket, you are entering into an agreement with Lets Rock / Party at The Palace and must agree to the following terms and conditions:
As a first time buyer you may be nervous about purchasing tickets through a company you've not used before. This is completely understandable, which is why we want to put your mind at ease and assure you that Gigantic Tickets are a safe, reliable place to buy tickets from a primary ticket agent. We are full members of STAR - the society of Ticket Agents and Retails. STAR is the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom.
STAR members include all major UK ticket agencies as well as Gigantic Tickets and numerous venues and box offices in London and across the country. There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR's work.
Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.
Customers buying from a STAR member will benefit from:
To give you complete peace of mind you can find Gigantic Tickets on STAR's current full membership list here and verify our full membership by clicking here.
For more information about STAR please visit their official website here.
You can find more information about ticket purchasing, ticket security, ticket delivery and much more on our FAQ's page here, as well as on our Terms & Conditions page here.
You may also want to take a peek at our Privacy Policy too so you know you really are in the safest of hands.
We appreciate reading through our web pages might take you a little while to find the answer you are looking for, so please feel free to get in touch with us directly and our team will do their utmost to answer any queries you might have:
Contact us: Click here to find your order and contact us Address : Gigantic, 3-5 High Pavement, Nottingham, NG1 1HF